email: info@raffenday.com
phone: +44 (0)1933 673333
fax: +44 (0)1933 675555

Raffenday Online Terms of Use

Welcome to Raffenday Online.

The following Terms of Use are applicable to all account holders, customers and users of Raffenday Online. Your acceptance of the following terms and conditions is through express consent upon account registration or is by implication through use, as detailed within Section 1 below.

Updated 13th November 2012

  • 1.General Terms of Use
    • 1.1Please read these Terms of Use carefully as they will govern your admission to this site. By virtue of accessing or using this site you agree to be bound by our Terms of Use and to any additional guidelines, restrictions or regulations that may be posted within the site in connection with specified content or services within Raffenday.com at any time. This is inclusive of, but not restricted to, our Privacy Policy and Terms of Business which you are strongly recommended to read. Any such additional guidelines, restrictions or regulations are thus incorporated by reference into these Terms of Use.
    • 1.2In any event all terms, conditions, guidelines, restrictions and regulations associated with this site must be expressly accepted by all account holders before registration of the account can be completed.
    • 1.3This website is owned and operated by Raffenday Limited (Raffenday, Raffenday Online, Raffenday.com, we, our, us). Raffenday.com and Raffenday Online are the trading names of Raffenday Limited. Please see the ‘About Raffenday’ and ‘Contact Us’ areas of this site for further information.
    • 1.4Upon acceptance of our terms and conditions it will be the expectation of both parties that these Terms of Use and the Contract for the Sale of Goods, alongside our Privacy Policy and Terms of Business, are governed by and construed in accordance with English Law. Both parties submit to resolve all disputes in the courts of England.
    • 1.5If for any reason you breach these terms of use and we choose not to take any action, we reserve our entitlement to exercise our rights and remedies upon any other subsequent breach.
    • 1.6You must be 18 years of age to use Raffenday.com.
    • 1.7The terms and conditions contained within this notice do not affect your statutory rights.
    • 1.8We reserve the right to amend these terms and conditions at any time at our full discretion. All such changes will take effect when posted on the website. It is your responsibility to ensure that you keep up to date with amendments to our Terms of Use, Privacy Policy and Terms of Business frequently. Continued use of Raffenday.com shall signal your acceptance of our latest terms and conditions.
  • 2.Your Account
    • 2.1 If you chose to use this website you are taken to accept responsibility for all transactions occurring under your account. As such all account holders are encouraged to maintain the confidentiality of their account and password as you will be responsible for the prevention of unauthorised access to your account at all times. Please inform us immediately either by telephone or email to esales@raffenday.com if you have reason to suspect that your account details and log in information have become known to unauthorised persons or if you have any reason to suspect that your account may be used in any other unauthorised manner.
    • 2.2 If you are not a consumer, you are taken to confirm that you have the authority to bind any business on whose behalf you use this website.
    • 2.3 It is entirely the responsibility of the account holder to ensure that your account is not misused by persons authorised to utilise it.
    • 2.4 Raffenday.com reserves the right to: refuse any account request; restrict access to this site; terminate accounts; remove or otherwise edit content; or cancel or decline to accept any order at our full discretion. Where an order has been cancelled or declined by Raffenday.com you will not be charged. The right incorporated into this term is without exception and will remain at the full discretion of Raffenday in all instances.
    • 2.5 Please ensure that all details provided to us upon registration of an account remain up to date and are correct to the best of your knowledge at all times. This is a condition of your account with us.
    • 2.6 Please review our Privacy Policy in full as it also governs your use of Raffenday.com and will provide you with a better understanding of our practices relating to the information you are providing us with.
  • 3.Your Conduct
    • 3.1 Account holders, customers or users of this site MUST NOT continue any actions that may in any way cause damage, disturbance or impairment of Raffenday.com, whether such damage, disturbance or impairment is a likely consequence of your actions or not.
    • 3.2 You understand that you are responsible for ensuring that the use of your account and all communications relating to your account remains lawful at all times. Use of Raffenday.com for any of the following is strictly prohibited:
      • 3.2.1 For any form of unlawful activity or in connection with some other criminal offence
      • 3.2.2 To utilise any materials that are illegal, distasteful, or otherwise offensive or are in breach of copyright, trademark, or privacy rights of Raffenday Limited or any other person or entity.
  • 4.Privacy Policy
    • 4.1 Acceptance of these Terms of Use will in all eventualities constitute acceptance of our Privacy Policy in full.
    • 4.2 As with all of our terms, conditions, guidelines, restrictions and regulations, our Privacy Policy is subject to change at any time at our full discretion. As such it is entirely your responsibility to ensure that you have read, understand and agree in full to the most recent version of our Privacy Policy.
    • 4.3 As such you are encouraged to read the Privacy Policy on each occasion that you use Raffenday.com.
  • 5.Terms of Business
    • 5.1 Upon entering into any transactions on this website, or in direct communications in any form with Raffenday Limited, you agree to incorporate our Terms of Business in full into the contract for sale of materials or goods.
    • 5.2 As with all of our terms, conditions, guidelines, restrictions and regulations, our Terms of Business are subject to change at any time at our full discretion. As such it is entirely your responsibility to ensure that you have read, understand and agree in full to the most recent version of our Terms of Business before entering into any transactions with Raffenday Limited.
    • 5.3 As such you are encouraged to read our Terms of Business on each occasion that you submit an order on Raffenday.com or indeed to Raffenday Limited in any form.
    • 5.4 If you do not agree to any term or conditions contained within our Terms of Use, Privacy Policy or Terms of Business please discontinue use of Raffenday.com and contact Raffenday Limited directly before the placement of any order. Unless otherwise expressly agreed in writing, all orders construe your offer of contractual obligations to Raffenday Limited under the terms of the aforementioned documents.
  • 6.The Contract
    • 6.1 Upon placement, the order from your Raffenday Online account represents an offer of purchase to us which will only be accepted by Raffenday Online when we send you email confirmation that the goods in question are available for dispatch and we accept your offer. As such the contract for the Sale of Goods is only entered into between you and us when you receive the email confirmation of availability and dispatch. This is not the automated email which you will receive upon placement of your order. The automated order placement communication from us to you signifies that your order has been sent to us. It does not guarantee that we have received the order or that we have accepted your offer of purchase. This will only be deemed to have occurred when you receive the subsequent confirmation of availability and dispatch.
    • 6.2 All orders are subject to successful credit card or Sage Pay authorisation and subject to the goods being in stock at the time acceptance occurs.
  • 7.The Price
    • 7.1 Raffenday Limited reserves the right to revise the price specified in any contract, order, tender, communication, or amendment thereof at any time prior to delivery, at our full discretion. Where a price increase occurs we will offer you the revised price for acceptance. Acceptance will be implied after the period of 7 days following notification unless we is informed of the purchasers rejection.
    • 7.2 All prices quoted are excluding VAT and all applicable delivery charges, unless otherwise stated.
      • 7.2.1 Where payment is received via debit or credit card VAT is chargeable at the rate currently in force. Where goods or services are invoiced, VAT is chargeable at the rate in force at the date of invoice, even when this is higher than the rate chargeable on the date of order.
      • 7.2.2 For delivery charges please consult our delivery terms below.
    • 7.3 Purchasers will be notified of any other additional charges.
      • 7.3.1 Where you reject additional charges, beyond VAT and delivery, our cancellation terms (below) will apply.
  • 8.Delivery
    • 8.1. All orders less than 10kg to be delivered within the United Kingdom will be subject to a Delivery charge of £4.50 or the equivalent in your chosen payment currency.
    • 8.2. All orders less than 10kg to be delivered within the Countries detailed within subsection 8.2.1 will be subject to a Delivery charge of £10.00 or the equivalent in your chosen payment currency:
      • 8.2.1. Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
    • 8.3. All orders less than 10kg to be delivered within the United States of America and Canada will be subject to a Delivery charge of £20.00 or the equivalent in your chosen payment currency.
    • 8.4. All orders less than 10kg to be delivered within Australia and New Zealand will be subject to a Delivery charge of £25.00 or the equivalent in your chosen payment currency.
    • 8.5. Orders over 10kg may be subject to an increased rate of Delivery at the discretion of Raffenday Limited.
    • 8.6. Where one order requires multiple packages the Buyer will be liable to pay the applicable Delivery charges for each package dispatched.
    • 8.7. Following receipt of the Sellers availability and dispatch email, please allow at least three working days for delivery of the order within the United Kingdom. This is the Sellers expected turnaround of distribution orders to be delivered within the United Kingdom unless stated otherwise within the product description, at the point of order, or on the availability and dispatch email which constitutes the Sellers acceptance of the Buyers offer to purchase.
    • 8.8. Should you require the Goods sooner please contact us directly on sales@raffenday.com or telephone +44 1933 673 333, where we will be happy to oblige all feasible requests. Such services may be subject to additional charges.
    • 8.9. We are unable to estimate an expected turnaround of distribution orders outside of the United Kingdom. If you wish to discuss the delivery of any order outside of the United Kingdom in detail, please contact us directly on esales@raffenday.com or telephone +44 1933 673 333.
    • 8.10. Risk of loss or damage to products for all distribution orders passes to the Buyer at the time of delivery to the specified address or at the time delivery is first attempted.
    • 8.11. Whilst the Seller will make every effort to deliver Goods within the estimated delivery timescale, delays are occasionally inevitable due to unforeseen circumstances. Raffenday Limited shall be under no liability for any delay, howsoever caused, or for any failure to deliver products within the estimated timescales.
    • 8.12. By virtue of the above, the Buyer shall not be entitled to reject the Goods due to delayed delivery.
  • 9.Returns and Refunds
    • 9.1 Purchasers will only be entitled to return and obtain a refund or replacement for Goods in the limited circumstance of damaged Goods, non-conforming Goods, or defective Goods. Such returns, refunds and replacements will be subject at all times to the terms stated herein as well as within our Terms of Business where applicable.
      • 9.1.1 Returns and refunds for any other reason will not be accepted by Raffenday Limited.
      • 9.1.2 In the event that we accept a return and refund or replacement for any other reason this shall be an act of good will and cannot be incorporated into these terms or the terms of any contractual agreement for the Sale of Goods by virtue of common practice or any other rationale.
    • 9.2 Orders received with shortages will be investigated by Raffenday Limited and the appropriate transportation company. A credit to your account or dispatch of missing Goods may be offered but will be subject at all times to Raffenday Limited’s full and undisclosed discretion
    • 9.3 Upon receipt of the Goods the purchaser has an allowance of 7 days inspection of the product after which time we will not accept any claim for shortages, or non-conforming Goods.
    • 9.4 If the purchaser shall fail to give such adequate notice as required hereunder then the Goods shall be deemed in all respects to be in accordance with the order and the purchaser shall be deemed to have accepted the Goods, in all instances, 7 days after delivery.
    • 9.5 Goods represented to the purchaser to be defective shall, if authorised by us within 28 days of delivery, be returned and in our absolute discretion shall either be replaced or credited, unless agreement is reached otherwise.
    • 9.6 Beyond 28 days the Purchaser of defective products should contact Raffenday Limited directly. All refunds will be subject to the full terms herein as well as our Terms of Business. All returns and refunds beyond 28 days shall be at our full discretion and may only occur once repair has been attempted.
    • 9.7 All refunds agreed by us will be automatically credited to the purchasers Raffenday account unless expressly requested otherwise.
      • 9.7.1 In any event, all refunds relating to accounts with outstanding funds will result in account credit.
  • 10.Cancellations
    • 10.1 Once received by Raffenday Limited no order can be cancelled, and the purchasers who have not paid in full will be liable for the full value associated with all confirmed orders on the next invoice date.
      • 10.1.1 An exception may apply at the full discretion of Raffenday Limited where they offer their express consent to such a cancellation, and only on terms which will indemnify Raffenday Limited against all associated loss, incurred wholly or in part by virtue of such cancellation.
      • 10.1.2 Upon the agreed cancellation of any order or part thereof, the purchaser may be liable to a cancellation charge in addition to the above term.
    • 10.2 Orders, once received by us, cannot be suspended without our written consent.
    • 10.3 Any suspension accepted by us will render the purchaser liable to indemnify us against any associated loss caused directly or indirectly by such suspension.
  • 11.Default
    • 11.1 In the event of default which brings the foundation of the contract into disrepute the purchaser remains liable for the full value associated with their account at Raffenday Limited which remains outstanding at the date of the default in question.
      • 11.1.1 This shall be inclusive of the costs associated with the full value of the contract which may not appear on any invoice prior to the date of the default in question which the account holder will remain liable for by virtue of these terms.
      • 11.1.2 Such costs will include all tooling and materials, labour and potential loss of profit incurred by Raffenday Limited in association with the account concerned.
    • 11.2 In any event if the purchaser: commits any breach of these terms; shall, in the opinion of Raffenday Limited, be unable to pay for the Goods outstanding; shall suspend payments due on its account; shall enter into any arrangements with its creditors relating to Goods associated with an unpaid account; shall, being a company, have a Receiver appointed of its assets; shall enter a period of Administration; shall pass any resolution to be wound up; shall, being a person, command any act of bankruptcy, or have any bankruptcy petition presented against it, then and in any such event Raffenday Limited shall, at any time, without prejudice to any other rights and remedies it retains, and without any liability whatsoever, be at liberty forthwith by 24 hours notice in writing to the account holders address or principle place of business:
      • i. To cancel all orders and contractual obligations on our part or any part thereof remaining unfulfilled between you and us;
      • and/or
      • ii. To be entitled to gain access to the account holders premises either for itself or its appointed agents, for the purposes of the protection, removal, realisation, and disposal of any Goods in which property shall not have passed from us to you, or has reverted back to us, in accordance with these terms
  • 12.Title of Goods
    • 12.1 The risk associated with all Goods will pass to the purchaser at the point of Delivery.
    • 12.2 Delivery for all distribution orders is deemed to have occurred at the point the purchaser receives the Goods, or the time at which delivery is first attempted.
    • 12.3 Where payment fails for any reason Title to all Goods will revert back to Raffenday Limited immediately, regardless of whether the purchaser has previously accepted title to the Goods through delivery.
  • 13.Copyright© Notice
    • 13.1 This website and its content is the copyright of Raffenday Limited. ©Raffenday Limited 2010.
    • 13.2 Raffenday.com, the Raffenday logo, ‘Your Connection’, and other marks as indicated on our website are trade marks or registered trademarks of Raffenday Limited within the European Union and/or other jurisdictions. The logos, graphics, page headers, scripts, button icons and service names on Raffenday.com are the trademarks or trade dress of Raffenday Limited or that of it’s licensors.
    • 13.3 You are prohibited from reproducing, reverse engineering, modifying, amending, transforming, transmitting, copying, duplicating or creating derivative works from any information, drawing, design, logo, trademark, or trade dress which is the intellectual property of Raffenday Limited.
    • 13.4 Any activity proscribed above in relation to the contents of this website is strictly prohibited in any form except under the following exemptions: Raffenday Limited grants account holders of Raffenday.com a limited licence to access and make personal use of this website; Raffenday Limited also permits the printing or downloading to a local hard disk, extracts for personal and strictly non-commercial use only (with the exception of any collection and use of product listings, descriptions and prices which is strictly prohibited); further Raffenday Limited permits users to copy extracts of content to individual third parties for their personal use on the exacting condition that all materials are acknowledged under the correct copyright. Users may not, except with the express written consent of Raffenday Limited distribute or commercially exploit the content of this website in any manner. Further to this users are not permitted to transmit or store on any other website or any form of electronic retrieval system, information found on Raffenday.com.
  • 14.Loss or Damage
    • 14.1 The information contained within this website is provided by Raffenday Limited and whilst every endeavour is made to keep such information up to date and correct, Raffenday make no representations or warranties of any kind, whether express or implied, regarding the completeness, accuracy, reliability, suitability, or availability with respect to this website or the information, products, services, or related graphics contained on Raffenday.com for any purpose. Any reliance placed on such information is therefore strictly at your own risk and responsibility.
    • 14.2 In no event will Raffenday Limited be liable for any loss or damage arising from the use of this website. This is inclusive of and without limitation to direct, indirect or consequential loss or damage, or any loss or damage howsoever caused arising from loss of data or profits that may or may not arise out of or in connection with, the use of this website. This does not affect your statutory rights.
    • 14.3 Whilst Raffenday.com may provide links to other websites we have no control over access. Therefore, Raffenday Limited has no regulatory influence over the nature, content and availability of such websites.
    • 14.4 The inclusion of any link within Raffenday.com to another website does not necessarily imply a recommendation or an endorsement of the views, products, reliability, or safety of the websites concerned.
    • 14.5 Although every effort is made to keep Raffenday.com up and running efficiently, Raffenday Limited take no responsibility for, and will not be liable for, any loss, damage or inconvenience resulting from the website being temporarily unavailable due to technical issues beyond our immediate control.
    • 14.6 This section is subject at all times to our Terms of Business.
  • 15.Electronic Communications
    • 15.1 It is the practice of Raffenday Online that the majority of communication between you and us will be electronic through direct email communications or from us to you via email. By accepting these Terms of Use you are expressly agreeing to receive communications from us electronically and you also agree that all notices, disclosures, agreements and other communications provided to you electronically, and from you to us electronically, will satisfy any legal requirement that such communications should be in writing.
    • 15.2 Raffenday Limited welcomes users of Raffenday.com to send electronic communications and submit suggestions, ideas, comments or questions to esales@raffenday.com.Users must not submit information which is in any manner illegal, defamatory, abusive, threatening, invasive of privacy, infringing of intellectual property rights of any person or entity, or is otherwise injurious to any party.
  • 16.Quality Assurance
    • 16.1 Raffenday Limited is committed to ensuring that all products meet our high standards of quality. However, we cannot guarantee the quality of products not manufactured by us. As such upon receipt of the product you will have an allowance of 7 days inspection after which Raffenday Limited will not accept any claim for shortages or damaged goods.
    • 16.2 Raffenday Limited will accept no responsibility for loss or damage experienced by you or any other third party once you have entered into any agreement to transfer the property in the goods to a third party.
    • 16.3 If you are unhappy with any product purchased from Raffenday Online please follow our Returns and Refunds and our Cancellations policies.
  • 17.Force Majeure
    • 17.1 Raffenday Limited shall not be liable in any way for loss or damage, howsoever caused, arising directly or indirectly, through or in consequence of delivery of the Goods being prevented or delayed by reasoning or occurrences, which is due to or by rationale of: mobilisation of hostilities; acts of the Queen’s enemies or war, whether declared or not; Government actions; acts of God; riots; trade union associated lockouts, strikes or disturbances wherever taking place; want of raw materials or fuel in consequence of non-delivery; want of transport; accidents; fire; flood; heat; frost; store damage; intemperate weather; holidays; breakdowns; shutdowns; accidents to machinery; or late provision to us of any information or instruction pertinent to the fulfilment of the order.
    • 17.2 We shall not be liable for any failure to fulfil any obligation under these Terms if prevented from doing so by any cause beyond its reasonable control.
  • 18.Governing Law
    • 18.1 Unless otherwise agreed in writing these Terms of Use shall be read and construed to take effect in all respects in accordance with the laws of England and the Buyer/Purchaser/Account Holder/User hereby submits to the jurisdiction of the English Courts.
  • 19.If you do not wish to accept these terms and conditions or you wish to revoke your acceptance please contact Raffenday Limited. We will attempt to satisfy any query you may have or suspend your account for future orders where necessary. (For details please see the ‘CONTACT US’ section of this site)
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