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Returns Policy

Please contact our Customer Care team (see Contact Us) who will be more than happy to deal with your request. Please note that purchasers will only be entitled to return goods and receive a refund or replacement in the limited circumstances of damaged Goods, non-conforming Goods, or defective Goods or where a return is made under the Distance Selling Regulations. (Please see our Online Terms of Use and Terms of Business for our complete terms and conditions.)

Upon contacting us a Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation, when the goods are returned. No markings should be made on the product or product packaging.

You should also return a valid proof of purchase and the returned product must be complete and remain in a fully resalable condition. Please take all reasonable care to ensure that all items are suitably packaged and the goods are protected when being returned as a refund or replacement will not be administered for any goods returned in a damaged condition that may prevent the resale of those goods at full price.

Raffenday must receive all returns within 28 days of Delivery. Queries relating to the return of any goods outside of this period will be dealt with on an individual basis.

We do ask that you should also request a proof of dispatch. In the event of goods being returned without a previously allocated Return Number the processing of any repayment or replacement is likely to be delayed.

Unwanted Goods under Distance Selling Regulations

The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care should be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned back to Raffenday. For Customers whose transactions are covered by the Distance Selling Regulations, the seven day cooling off period is inclusive within our 28 day returns policy.

Please Note:

The Customer must bear all the costs of returning any goods to Raffenday and provide proof of delivery. Raffenday reserve the right to recover reasonable direct costs where collection of goods from a customer has been requested. Raffenday reserves the right not to accept the return of goods beyond the 28 day period and subject to our online Terms of Use and Terms of Business. Please contact us directly if the product is defective.

These notes should be read in conjunction with Raffenday Limited’s Online Terms of Use and Raffenday Limited’s Terms of Business. It is your responsibility to read these terms, which are fully incorporated into the contract for the sale of goods or services between you and Raffenday Limited. Such terms and conditions are displayed on and are subject to amendment by Raffenday Limited at their full discretion at any time.

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